Cancellation & Refund Policy

Last updated: March 27, 2026

At Jones Supplies & Waste, we aim to provide a clear and fair policy for all our customers. Please read the following carefully before placing your order.

1. Order Cancellation

Customers may cancel their order within 24 hours of placing it.
To request a cancellation, please contact us as soon as possible using the contact details provided on our website.
If your cancellation request is received within this 24-hour window, a full refund will be issued.

2. Orders After 24 Hours

Once 24 hours have passed from the time of ordering, cancellations may no longer be accepted.
This is due to operational processes that begin shortly after an order is placed.

3. Delivered Orders

Once an order has been delivered, it is considered final.
Returns, refunds, or exchanges are only applicable if the item is damaged or the wrong item has been supplied.

4. Exceptions

This policy applies to all products and services unless otherwise stated in writing.
In the unlikely event of an issue with your order, please contact us promptly so we can review the situation.

5. Contact Us

If you need to cancel an order or have any questions about this policy, please reach out via the contact information listed on our website:
https://jonessuppliesandwaste.co.uk